Customised Gifts | Customised Prints | Events Services | Corporate Gifts

FAQ


Customisation

1. What kind of products can I customise at Super Store Singapore?
2. Can I customize the items with my photograph or artwork?
3. I want to upload my own artwork. How should I do it?
4. I’ve decided to change my artwork. How can I cancel it or upload another artwork?
5. I don’t have my own design and will require Super Store’s help. How should I inform you?*
6. My file is too large to upload, what should I do?
7. How do I know if my artwork are acceptable?

Account

1. Do I need to create an account to shop on Super Store Singapore?
2. Why do I have to register for an account during check out?
3. How do I create an account?
4. I’ve forgotten to login and I’m already shopping halfway! What do I do?
5. I’ve forgotten my password. What do I do?

My Order

1. I only want one item – do you accept orders for single quantities?
2. I want to order a large quantity of some products for and event. Will I be getting any bulk discounts?
3. I need to order some goods for an event but I require some samples first. How can I get some samples?
4. How do I pay for my order?
5. What personal information will you need to process my order?
6. Is my privacy protected?
7. What are the terms and conditions of sale?
8. How do I contact you?

Shipping

1. What is your standard lead time for delivery?
2. How will my order be delivered?
3. What are the shipping / delivery costs?
4. I want to avoid the shipping cost. How can I do it?
5. I have not received my order despite stating that I need it by a certain date. Why is there a delay?
6. Can I ship to an address that is not my billing address?
7. Can I ship to more than one address?*

Payment

1. What are the different payment methods available?
2. Is my payment secure?
3. How do I know that my payment has been processed?
4. I still haven’t received my order after 3 – 5 days.


 

Customisation

1. What kind of products can I customise at Super Store Singapore?
All the products you see at Super Store are fully customisable. Our variety of products include: pin badges, special badges, A5 and A6 notebooks, stickers, booklets, business cards and canvas tote bags.

2. Can I customize the items with my photograph or artwork?
Yes, you can do so. You can upload images when ordering the product. If you need help with your image(s), contact us and our sales team will be happy to help you get your desired layout.

3. I want to upload my own artwork. How should I do it?
You can upload your artwork in this way:
> Select the product you would like, enter the quantity and other variations you require.
> Once confirmed, click ‘Add to cart and upload files’
> You will be redirected to an upload page.
> Upload your file(s) and wait for the bar to turn green, signaling upload complete.
> Tadah! You’re done with the upload and may continue shopping.

4. I’ve decided to change my artwork. How can I cancel it or upload another artwork?
At your cart, click ‘Upload / View files’ button and you will gain access to the upload page once again.

5. I don’t have my own design and will require Super Store’s help. How should I inform you?*
– If you have already added items into your cart, click ‘View Cart’ and you will see a Design Required product. Simply click ‘Add to cart’ and leave us a detailed specification of what you require in your artwork at the Order Notes box during check out.

– At the upload page, you will see this in blue: *If you require design from Super Store, proceed to ‘View Cart’ and click ‘Add to cart’ for Design Required product.
– Follow the instructions.

– Alternatively, you may drop us an email at [email protected] or use our enquiry form

*Note: Design fees apply and are subjected to difficulty of specifications

6. My file is too large to upload, what should I do?
Our maximum upload size will be 25MB. If your file exceeds the limit, please proceed to www.wetransfer.com to upload it and direct it to [email protected]

7. How do I know if my artwork are acceptable?
– We have templates available for download at each product listing. Download them and follow the instructions for use.

– You may also upload it and our team will assess it for you upon receiving your order.

– Please have a look at our artwork creation guide here (link).

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Account

1. Do I need to create an account to shop on Super Store Singapore?
No, you do not have to create an account to shop. However, you will be required to registered an account during check out.

2. Why do I have to register for an account during check out?
Signing up for an account with us will allow you to track the progress of your order. It will also allow you to make any changes to Delivery or Shipping addresses if you require.

3. How do I create an account?
Click the ‘Register’ button on the top right corner of the website. Simply enter your preferred username, a contactable email address and password and you will get an account! It’s that simple!

You may also enter your preferred username and password during check out to register for an account.

4. I’ve forgotten to login and I’m already shopping halfway! What do I do?
Firstly, calm down. Secondly, follow the instruction and click ‘Login’ at the top right corner of the page. Once you are logged in, go to the top right corner again and you will have access to the cart!

5. I’ve forgotten my password. What do I do?
Click the ‘Lost your password?’ button, enter the username or email address registered with us and a password reset link will be sent to you. Just key in the new passwords and you will be able to retrieve your account.

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My Order

1. I only want one item – do you accept orders for single quantities?
All of our products are available in single quantities. Just add them to cart!

2. I want to order a large quantity of some products for and event. Will I be getting any bulk discounts?
Yes, bulk discounts are available. You may enter the quantities you need for each product and the price will be shown at your cart.

Alternatively, you may contact us at [email protected] to enquire.

3. I need to order some items for an event but I require some samples first. How can I get some samples?
You may request for samples to be sent to you at the usual price with delivery fee.

4. How do I pay for my order?
At check out, see three options for payment and you may select your preferred payment method. We accept payments through Direct Bank Transfer, Paypal (no account required), or Cheque. Whichever method you prefer, your payment details are completely secure and will never be stored.

5. What personal information will you need to process my order?
We will require your name, email address, contact number, delivery address and other relevant details. You can choose to save your information for next time by registering for an account, to avoid filling out the form on future orders.

6. Is my privacy protected?
Yes, your privacy is assured. We will not pass your information on to any other party.

7. What are the terms and conditions of sale?
Our products are non-returnable and non-refundable due to their one-off nature. Please ensure that you check all information you supply is correct. We will only consider exchanges or replacements where final product is incorrect due to error on our part.

8. How do I contact you?
You may send us an email to [email protected]
If you are contacting us after you have ordered, please quote the order reference number which is shown after check-out, and is also shown in your confirmation email.

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Shipping

1. What is your standard lead time for delivery?
Our standard lead time for delivery is 3-5 working days upon confirmation of payment and artwork.

2. How will my order be delivered?
We currently offer courier delivery for all orders or self-collection at our office.

3. What are the shipping / delivery costs?
For orders above S$80.00, we offer free courier delivery.

For orders below S$80.00, there will be an additional $10.00 delivery fee.

If you require shipping to multiple address, there will be additional $10.00 delivery fee for each additional shipping addresses.

4. I want to avoid the shipping cost. How can I do it?
You may opt for ‘Local Pickup (Free)’ while confirming your items at cart.

5. I have not received my order despite stating that I need it by a certain date. Why is there a delay?
We are sorry for any form of delays. However, delays could be due to these issues:
– Delayed payment upon confirming order resulting in lesser than 3-5 working days for production and delivery. (Please see terms and conditions for shipping)
– Delay on the part of external courier company we engage.
– High volume of orders on our end could also result in delay.

6. Can I ship to an address that is not my billing address?
Yes. At check out, select the ‘Ship to the different address’ and you will be able to specify the new address in the provided field.

7. Can I ship to more than one address?*
If you would like to ship to more than one address, please mention it in the Order Notes during check out.

*Note: Additional $10.00 delivery fee for each different addresses.

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Payment

1. What are the different payment methods available?
You can pay via Direct Bank Transfer, Paypal with credit or debit cards (no account required) or Cheque.

2. Is my payment secure?
Yes, we process payments using PayPal which includes Paypal’s security layers and encryption expertise.

3. How do I know that my payment has been processed?
A confirmation email will be sent to you that we have received your order. Once your order is complete, an email will also be sent to you to keep you notified.

4. I still haven’t received my order after 3 – 5 days.
Our standard production and delivery lead time is 3 to 5 working days. If you haven’t received your order, you can track it in your account, email or call us to obtain more information.

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Our Address

Super Store Singapore
158 Kallang Way, #07-11
Singapore 349245

Sales Contact:
Email: [email protected]
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Operating Hours:
By appointment only